Reception and our automated phone system is available 24/7 toll free at 1-800-895-2116 or (646) 876-VITA (8482) and can handle issues such as returns, items lost in transit, and general inquiries. Product specialists are available by appointment only, see below and are able to take new orders, look up past orders and provide more detailed information. You can also email questions to support@vitafutura.com