International Orders

Vita Futura accepts international orders under the following terms and conditions. Note that all international orders are manually screened for fraudulent credit card use prior to processing.

1. Our most preferred card for all international orders is American Express
if you don't have one, you can use your VISA or MASTER CARD, but we will require an additional ID.

If we request additional identification from you, please email us a legible copy or an image saved in jpg/ (or gif) format of your credit card (front and back) along with a copy of a piece of your picture ID.

Email your .jpg or .gif file as an attachment to support@vitafutura.com.

2. Before your order is shipped we will contact you for your acceptance of shipping and handling fees.

3. In the event that an order fails to arrive at your international destination, Vita Futura will track the shipment and reroute it if necessary.

In the event the shipment is lost, Vita Futura will submit an insurance claim for the order and will provide a refund to you immediately upon receipt of the insurance claim refund. This can take up to 8 weeks in some instances.

LOCAL CUSTOMS & DUTIES:

You are responsible for all brokerage fees, customs, duties and taxes payable at your country's customs offices when these goods are imported into your country.

Rates for duty and taxes vary from country to country. You are advised to check locally with your government customs agents to see what rate you would pay for these goods.

In the event any customs, duties and taxes for your order are billed back to us, they will be automatically billed to your credit card.